Privacy Policy

Last updated: May 2026  ·  TMH Group Australia Pty Ltd  ·  ABN: 37 617 571 936

1. Who we are

Gold Reviews is a trading name of TMH Group Australia Pty Ltd (ABN 37 617 571 936). We provide automated reputation management services for Australian trades businesses. This policy explains how we collect, use, and protect personal information.

2. Information we collect

We collect the following types of personal information:

• From our clients (trades businesses): Business name, owner name, phone number, email address, Google Business Profile URL.
• From our clients' customers: First name, mobile phone number, satisfaction rating (1-10), and any written feedback voluntarily submitted through our forms.

We do not collect financial information, dates of birth, government identifiers, or sensitive personal information.

3. How we collect information

Customer information is provided to us by our clients (the trades business) after a service has been completed. Satisfaction ratings and feedback are collected directly from customers via SMS-linked forms.

4. How we use information

We use personal information to:

• Send a one-time SMS to customers requesting feedback on a completed service
• Route satisfied customers to the business's Google Review page
• Route dissatisfied customers to a private feedback form
• Generate AI-drafted review responses for the trades business to approve
• Compile weekly performance reports for our clients

We do not use personal information for marketing, advertising, or any purpose unrelated to the service feedback process.

5. SMS messaging

Customers receive between one and three SMS messages per completed job. All messages include opt-out instructions. Customers can reply STOP at any time to cease receiving messages. We honour all opt-out requests immediately.

Message frequency: 1-3 messages per service event. Message and data rates may apply.

6. Information sharing

We do not sell, rent, or share personal information with third parties for marketing purposes. Information is shared only with:

• The trades business that provided the service (their own customer data only)
• Our technology service providers, who process data solely to deliver our service: Twilio (SMS delivery), Airtable (data storage), Make.com (workflow automation), Softr (client dashboard), Tally (customer feedback forms), and Anthropic (AI-generated review response drafts — receives review text only, not customer contact details). These providers operate under their own privacy policies and terms of service. We select providers that maintain appropriate data security standards.

7. Overseas data transfer

Some of our service providers are based outside Australia. By using Gold Reviews, you acknowledge that your personal information may be transferred to, stored, and processed in the following countries:

• United States: Airtable, Twilio, Anthropic, Softr, Make.com
• European Union: Tally

We take reasonable steps to ensure that overseas recipients handle personal information in accordance with the Australian Privacy Principles. However, overseas recipients may not be subject to the Privacy Act 1988 or a comparable privacy scheme.

If you have concerns about overseas data transfer, please contact us before using our service.

8. Data storage and security

Personal information is stored securely using industry-standard cloud platforms with encryption at rest and in transit. We retain customer data for 12 months after the last interaction, after which it is deleted. Client data is retained for the duration of the service agreement. Our primary data storage is in the United States via Airtable. All data is transmitted over encrypted connections (HTTPS/TLS).

9. Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications at any time by replying STOP

10. Contact us

For privacy enquiries or to exercise your rights, contact us at:

Email: privacy@goldreviews.com.au
Phone: Contact details available on request

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available at this URL.